Help Center

All Orders are Processed and Shipped with 1 - 3 Business Days

Shipping destinations:

• We ship both locally and to some International Locations ( US Virgin Islands, Canada, Australia and United Kingdom).

Shipping times:

• Local (Within United States)

          Standard: 3 - 7 business days 

         Priority Express: 1- 3 business days

• International orders 

         Standard: 6 - 20 business days to be delivered via USPS

         Priority Express: 6 - 10 Business days

• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• We offer free shipping within the United States on orders over $50.

Please ensure correct address is provided during purchase. We will not be responsible for any stolen or Lost packages.

PREPARED DEMO CONTENT

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We accept Cashapp, Venmo or Zelle for local delivery or Pick Up within San Antonio, TX

Note that additional exchange fee may apply if your currency is other than US dollars.

^{Your 100% satisfaction is important for us. We offer a 15-days Exchange Policy:}

• ^{If a product gets damaged or was faulty upon a delivery - we offer exchange.}
• ^{Timing: We have a 15-days Exchange Policy, since the day item was received.}
• ^{To be eligible for an exchange, goods must be unopened, unused, undamaged and accompanied by proof of purchase.}

• ^{For returns, please email billioncurves@gmail.com with the subject 'Exchange' and include your order number, name and the reason for the exchange.}
• ^{Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.}
• ^{Please note that customers are responsible for shipping costs of returned items.}
• ^{When returned item is received and inspected, customer receives a confirmation email, notifying about the status of an exchange.}
• ^{If the exchange is approved, new order will be sent to customer.}
• ^{Customers are responsible for return shipping costs.} 

^{EXCHANGE REQUIREMENTS}

^{Exchange are subject to quality approval by our exchange department. Please ensure your item is well inspected and they meet these requirements. Item and it’s packaging must both still be in original condition it was sent in.} 

• ^Unworn
• ^{No Stains}
•  ^{No hair particles, odors or perfumes}
•  ^{No Marks  or scratches on the Waist Trainers.} 
• ^{Original Packaging still in perfect condition}
• ^{Received within 15 days of purchase.} 
• ^{Only 1 exchange per order will be approved. Please ensure you measure your waist properly as showing on the sizing chart. Please follow measurement instructions in order to request to accurate size during exchange.} 

 ^{** For international orders**}

^{Customers are responsible for return shipping cost/Shipping Labels. Please include include a Prepaid shipping label with tracking number in your returned item in order to exchange and send new item to you.} 

^{Our company is not responsible for paying any additional shipping costs incurred during exchange. Customer can contact BillionCurves if they prefer to use our shipping rates and we can provide information for payments of shipping labels and labels will be emailed to customer after customer have made payments. Any exchange item that do not come with a Prepaid shipping label or (arranged label from BillionCurves) will not be shipped until the customer provides one.}

PREPARED DEMO CONTENT

Please check each product page for sizing information. We ensured that each product size charts are 100% accurate. To get the accurate measure, Please follow the instruction on the page by measuring using a measuring tape and above your navel. Select the accurate size range from the size chart.

The Sizes are true to size, therefore, please select the correct size. DO NOT select a size smaller or bigger, use the correct size measurement.

To Measure

Place a measuring tape around your waist, Locate the hip bone, place your tape there and circle round to the other hip bone. Make sure the measuring tape is right above your navel.

PREPARED DEMO CONTENT

All orders take 1-3 business days to process. Orders within the United States are delivered within 3-7 business days via USPS Priority mail or UPS.

International orders are typically delivered within 5-15 business days.